Returns & Exchange Policy
Last updated: May 13, 2021
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at customerservice@westeklighting.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at customerservice@westeklighting.com.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, please get in touch if you have questions or concerns about your specific item.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If you’ve done this and you still have not received your refund yet, please contact us at customerservice@westeklighting.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@westeklighting.com and send your item to: 250 Boulder Drive, Breinigsville, PA, 18031, United States.
Shipping
To return your product, you should mail your product to: 250 Boulder Drive, Breinigsville, PA, 18031, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
